Video Games and Customer Service

An article by David Brooks on November 10, 2007


Go ahead, you can tell me how much of a nerd I am after this article. I was in an interesting customer service situation today that I thought was at least entertaining and much more difficult than it should have been.

the Nintendo Wii game system We looked around at quite a few stores without luck, I guess it’s the radiant glow in the advertising that is selling these… or maybe it’s the fact that Nintendo can’t keep up with the demand and it’s a really innovative system.

We looked all over town for a Nintendo Wii but to no avail. So as we were driving along to our next potential Wii vendor, a step slightly more legal than a dark alley somewhere, we got to talking about what we wanted in a video game system. To make a synopsis of a long conversation short we noticed we hadn’t seen many games for the Wii that we just had to have. It seemed that the better option would be to go with something different for the moment anyway, until Nintendo could develop a few more titles that we were crazy about.

I had the Playstation3 in my hand but in the end it seemed to be the same thing, only the games were $60 a piece and I didn’t feel like paying $500 for a system, plus extras. So, we opted for the Playstation2 and the value bin for games.

Final Fantasy 7 video game cover I got to thinking about some of the games I used to play on the original Playstation1 and how I could use those games on the Playstation2 and so I asked the guy working at the desk “do you, by chance, have Final Fantasy 7?”

He looked at me for a second, blinked and the guy behind the counter who was also working (not one of the other ruffians manning the display counter) decided to answer for him instead.

“Do you mean for the Playstation2?”

“Umm sure,” I said, remembering that Final Fantasy 7 was for the original Playstation and thinking that maybe they had released it a second time for whatever reason.

“They didn’t make it for the Playstation2” He said somewhat arrogantly, looking at me as if I was crazy for not knowing that. He paused, but then something came to him and he decided to comment again, “Ohhh! You must mean Final Fantasy 7: Dirge of Cerberus.

“That’s what I have in my hand, actually, I was really curious about the original Final Fantasy 7 game”

“They didn’t make that for the Playstation2”

“Well, I didn’t think so, but can’t you play Playstation1 games on the Playstation2?” I asked for clarification.

“Yeah, of course, if you have the original game!” He announced, in that Nick Burns sort of way.

“Right, well, do you have it for the Playstation1 then?”

“No, we don’t sell Playstation1 games, sorry.”

“Thanks” I replied, walking back to the shelves again to search for more used games.

It would have been the end of it, except at the checkout when I was purchasing my games he said to me “yeah you can find it online, but you won’t like the price.” I just nodded back, letting him know that I was in fact listening, but inside I was really thinking “a simple “no” would have been sufficient.”

Now, off to scour the web for a copy of Final Fantasy 7 and Parasite Eve.

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About David Brooks

David Brooks is the owner of the small creative studio, Northward Compass, based out of Orlando, Florida. He writes electronic and ambient music as Light The Deep, and fantasy stories about a place called Elerien.

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